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© 2013 Jessy Heuvelink with 40 Fathom Design
 

Customer Service

Shipping & Delivery
Standard shipping is 3-6 working days.
OUR DELIVERY COSTS ARE FLAT AND THERE ARE NO EXTRA COSTS AT DELIVERY. 
POSTEN SWEDEN IS OUR COURIER FOR ALL SHIPMENTS. YOU WILL RECEIVE AN EMAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED FROM OUR WAREHOUSE.
Privacy & Security

AT JH NOCTURNAL WE ARE COMMITTED TO PROTECTING YOUR INFORMATION.

CLICK HERE FOR FULL INFORMATION OF OUR PRIVACY POLICY.

Returns & Replacements
YOU CAN RETURN ANY ITEM PURCHASED FROM JHNOCTURNAL.COM WITHIN 7 WORKING DAYS OF THE DELIVERY DATE. HERE’S HOW: 
1. GET IN TOUCH WITH JH NOCTURNAL.COM AND WE WILL SUPPLY A PRE-PAID, ADDRESSED LABEL TO BE ATTACHED TO YOUR PARCEL.
2. PRODUCT MUST BE RETURNED IN ORIGINAL PACKAGING, UNWORN, MINT CONDITION AND WITH THE JH INTEGRITY SEAL IN PLACE.
3.PAYMENT WILL BE REFUNDED ONCE WE HAVE CONFIRMED THAT ALL THE ABOVE RETURN REQUIREMENTS HAVE BEEN MET.
Payment
ALL PAYMENTS ARE MADE USING THE PAYPAL WEBSITE.
ONCE REDIRECTED TO PAYPAL YOU HAVE THE OPTION TO PAY DIRECTLY USING YOUR CREDIT CARD OR IF YOU HAVE A PAYPAL ACCOUNT YOU MAY ALSO USE THIS.
THERE IS NO SURCHARGE FOR USING THIS PAYMENT SYSTEM.
Tracking Orders
Once your order has been shipped JH Nocturnal will send an email to confirm the dispatch of the shipment. We will supply a tracking number which you may use to track your parcel with the Postal Service of Sweden.